numobile -

Jackie Godden

Highly recommend this company. I’ve just updated and got my second phone from them and I can’t fault their customer service and support. I had a few issues with the new phone and I emailed them for advice. They sent a return package and after receiving the phone they offered an upgrade at no extra cost and sent it immediately. I’m extremely impressed with their consistent communication and commitment to their customers. Very happy ?

Lutfi Hady

I’ve been a customer of numobile for a couple of years now and couldn’t recommend them more highly.

I have been on a sim only plan for a while and when I first joined bought an excellent refurbished phone and more recently purchased a new iPhone. Each and every time they mailed SIM cards and phones ASAP and arrived fast and trackable via AusPost or StarTrack.

The prepaid plans I’ve been on are great value, especially considering they are using the Telstra network (which is the only one that works in my building at St Leonards NSW).

Their customer service has also been great in my experience. Very easy to reach via web chat or phone. About a year ago I was low on credit as my credit card had expired and got a very courteous call from an Australian call centre to assist so I didn’t lose service. They took payment over the phone and it was sorted. I was amazed!

Just to be clear I’m certainly not a numobile employee. Just someone who has been very impressed by this Aussie telco - a true diamond in the rough!

TRAVIS KINI

No customer personalization. Only way to communicate to anyone within this company is via email and or chat. They have a number listed however don't bother as you have to leave a voicemail. If a company doesn't appreciate you enough to talk to you then they don't appreciate your business. So many companies these days operate and hide via email and or chat.

blah blah

Zero customer service. Ordered a sim card and paid for it online. It was mailed to me and then the fun began. Could not activate this sim card for love nor money. The online system WOULD not accept the sim card number (kept telling me that i had no valid account and or purchase history) and that i should phone NuMobile. I phoned NuMobile twice and and sat on hold for 16 minutes the first time and 20 minutes the next time. When the phone call was finally answered on the second call, there was some kind of VOIP issue, and all i could hear was garbled gibberish and then the call hung up on me. So i don't know about the positive reviews. It sounds to me like paid staff of NuMobile are putting positive online reviews on this website, to increase the Google review rating. My experience has been an extremely negative one.

Manjinder Singh

Very disappointed & Poor service!!
After reading the reviews online & find it out that Nu Mobile is owned by Macquarie Group, I was quite excited and ordered iPhone 10 (256 GB) for my Wife's Birthday present. After the acknowledgement there was no update on the delivery. When couple of days passed then i followed up and I’ve been told that 256GB is not available which no body has provide this information on the first instance when i placed an order and wasted couple of days and missed on surprising my wife. Then support advised me that they cannot change the order on their end therefore, I need repeat the whole process and order iPhone 10(64GB).

While ordering online there is an option of choosing different delivery address and due to my long office hours, I’ve given my relative address details for delivery. NU Mobile advertise that order will be processed in next business day but, there was again no response from them. Then I follow-up & been told that the delivery address is not on your name therefore, you need to provide some utility bills or some other supporting documents.

Support team advised that if you change the delivery address to your personal address & provide the License details then we can dispatch your order next day. So, I follow their advise and provided the license straight away but still no update on the status of the order.

This is the first time I am writing such a bad review in my lifetime but, I hope NU Mobile will improve their service and provide customer a basic service.

Tim Wood

These guys have truly awful post-sales service. I bought my phone, and it arrived promptly. A few months later I started having issues. So they said I should swap to another phone and send it back. I didn't have a back up so they said they'd send me one so I wouldn't be stuck. So I sent in my phone but the temp one never showed up. When I tried to follow up they basically ghosted me for a week (not exaggerating). Then I got an email saying they were sending me a new phone, which then took another 4 more days to arrive. All told I was without a phone for about 9 days. And they wouldn't reply to my emails about what was going on. Would def not buy from again. You can't just ignore people, or lie. Awful experience.

C Jay

I stopped using this sim card over a year ago and they are still trying to charge me monthly. Ive emailed them 5 times asking to cancel and I still get emails warning my service will be suspended when I don't even use it

Mir Humayoon

Worst mobile service ever used. No call center, when I tried contact them Monday around 1 PM, a voice message telling me to leave voice note with my mobile number and brief message this is waste of time. Tried live chat that's not working. Only method they have to email them and they will reply within 2 working days. Don't waste your time and money.